Terms and Conditions

Canterbury Catering Hire Limited
Hire Terms and Conditions of Hire

Before accepting your hire order, please read and agree to all these terms and conditions of hire below.

1. HIRED EQUIPMENT stays the property of Canterbury Catering Hire Limited at all times, the hirer remains responsible for all hired equipment and containers throughout the agreed hire period.

1A. INSURANCE. The hirer is fully responsible for all hired equipment and for insuring the equipment for the full hire period.
Canterbury Catering Hire Limited provides no insurance.

1B. DISCLAIMER” Canterbury Catering Hire Limited will NOT accept any liability for any personal accidents, injury, damage or loss however arising, by the use or misuse of the equipment whilst in the hirers care.
It is the hirer’s responsibility to insure against accidents, loss and damage, including fire or theft.

2. HIRE DURATION. The hire period will be set out on your final hire invoice.

3. SIGNING The hirer warrants that the person signing for the hire delivery is authorised to do so on behalf of the hirer
and the person signing the delivery note warrants that he or she is authorised to sign on behalf of the hirer.

3A. It is admitted that the person signing for the delivery of the hire order had the opportunity to inspect the hired equipment,
and confirm the equipment is received in good condition, any queries on hire items must be notified immediately to Canterbury Catering Hire Limited.

4. PACKING AWAY. All hired items must be packed into the containers provided prior to the agreed collection date.

4A. NO REFUNDS given for unused hired equipment.

5. MISSING HIRE ITEMS. Canterbury Catering hire Limited will allow 24 hours for missing items to be returned before full replacement charges apply.

5A. CHARGES. A charge of £3.00 per mile will be incurred if we are asked or need to collect any missing items from a previously booked order.

6. BREAKAGES AND LOSSES. All breakages and losses of equipment must be paid for at the current retail cost.
We will not accept replacement or alternative items.
6a. BREAKAGES/LOSSES. All invoices for breakages/losses must be paid in full within 5 working days.
6b. BREAKAGES/LOSSES. Failure of payment to cover breakages/losses may result in a court order forcement (CCJ)

7. WOODEN TABLES AND CHAIRS must be kept DRY at all times. Please ensure wooden furniture is NOT left out in the rain or in damp conditions.

8. WATER DAMAGED FURNITURE. Any furniture items damaged by water or rain will be charged for at the full current replacement cost.

9. GLASSES. All used glassware must be returned in the boxes provided. Broken or cracked glasses will be charged for at full replacement cost.

10. ELECTRICAL EQUIPMENT & GAS COOKERS must be kept dry at all times during the hire period.
Any electrical equipment damaged by water will be charged for at full replacement cost.

11. GAZEBOS. The use of barbecues or any cooking equipment under gazebos is NOT allowed without prior permission.
Gazebos must NOT be moved once pitched by our team.

12. Canterbury Catering Hire Limited cannot except liability for damage to any underground water pipes or electrical wires whilst erecting gazebos.

13. DELIVERIES AND COLLECTIONS quoted at ground floor level only.
Canterbury Catering Hire Limited has the right to refuse any delivery, if we feel delivery into a venue is unsuitable for vehicle access or personal access.
No refunds given if we are unable to complete the delivery, due to unsuitable vehicle or personal access.

13A. DELIVERY AND COLLECTION CHARGE. An added charge will be imposed in respect of upper floor deliveries
Should the driver be delayed while attempting to affect a delivery or collection an extra charge of £20.00 per person, per hour will be added to the final invoice.

14. DELIVERY DATE AND TIMES. Canterbury Catering Hire Limited will make every endeavour to effect delivery and collection on the dates agreed on your hire order.
We are unable to give exact times; an estimated delivery time will be given on the day of your arranged delivery.
Canterbury Catering Hire Limited will take no responsibility, and no refunds will be given if requested times or dates are not met due to unforeseen circumstances out of our control.

The hirer must ensure someone is available all day to except the arranged hire order.
The full hire cost will be charged, and no refunds will be given if we are unable to complete delivery due to person/persons not being at the address on the agreed hire delivery day.

15. GAS COOKERS, ELECTRIC HOT CUPBOARDS & ELECTRIC OVENS.
Canterbury Catering Hire Limited will refuse delivery of gas cookers, hot cupboards, and electric ovens if they are above or below ground level.

16. GAS APPLIANCES should NEVER be used below ground level and only used in a well-ventilated area.

17. MOVED HIRE ITEMS A charge of £3.00 per mile will be made if any hired items have been taken to any address other than the place of the original delivery, unless prearranged and agreed by Canterbury Catering Hire Limited. We will not wait on-site for items to be brought back to the original delivery address.

18. REMOVAL OF HIRED EQUIPMENT will be completed as soon as possible, on the agreed given date.

19. LIABILITY” Canterbury Catering Hire Limited will NOT accept any liability for any personal accidents or injury, damage or loss however arising by the use or misuse of the equipment whilst in the hirers care.
It is the hirer’s responsibility to insure against accidents, loss and damage, including fire or theft.

20. COMPLAINT. If the hirer has any cause for complaint concerning the condition, suitability or performance of equipment hired, Canterbury Catering Hire Limited should be notified immediately. No consideration for redress will be given to a grievance once the equipment has been used.
21. FAULTS. Canterbury Catering Hire Limited should be notified of any equipment fault.
No attempt should be made to continue use or repair any hired equipment unless Canterbury Catering Hire Limited grants express permission in advance.

22. DUE PAYMENTS. The total hire balance must be completed in full by the date provided on your invoice.
The hirer must pay all monies owed under the hire contract without any set-off, deduction, counter claim and or any other withholding of monies.

22A. PAYMENT FAILURE. Failure to complete payment in full by the invoice due date will result in the order being cancelled with no refunds or compensation owed by Canterbury Catering Hire Limited.
22B. PAYMENT FAILURE. If payment has not been made by the arranged delivery date, we may be unable to rearrange another delivery date resulting in your order being cancelled with no refunds, and no compensation for loss of revenue.
The hirer will be held fully responsible for non payment and charged the full amount for the hire items listed on their invoice.

23. CANCELLATION CHARGES. An administration charge of £50.00 will be taken from all paid deposits, including refundable damage loss holding deposits, for any cancelled orders, prior to any of the dates below.

23A. CANCELLATION OF HIRE ORDERS 60 DAYS OF THE HIRE DELIVERY DATE WILL INCUR A CHARGE AS DETAILED BELOW.
23B. CANCELLATION of hire orders within 60 days of the hire event date, a charge of 50% of the total hire order.
23C. CANCELLATION of hire orders within 30 days of the hire event date, a charge of 80% of the total hire order.
23D. CANCELLATION of hire orders within 20 days of the hire event date, a charge of 100% of the hire order.
 
24. MISSING LINENS. Canterbury Catering Hire Limited are unable to wait for table linens to be collected or returned to us
All linens must be available for collection on the due in date.

Table linens must be stored in dry conditions for the full hire period.
25. TABLECLOTH CHARGES. Any linens returned with rips, pin holes, candle wax, crayon, biro, pen, marker pen, burn holes, chewing gum, glue, mould or unremovable stains will be charged for at full replacement cost.

26. REMOVAL OF HIRE ITEMS. previously booked may be subject to a minimum order charge.
Canterbury Catering Hire Limited have the right to refuse delivery if the order value falls below the minimum order requirements.
The full hire charge will be made for items removed within 20 days of the event date

27. SELF COLLECTION AND RETURNS. All hire items collected from our office address must be returned by 12pm on the due in date. A charge of 20% per day will be made for late returns of any hired equipment

28. REFUNDABLE DEPOSIT. Canterbury Catering Hire Limited will require a separate refundable damage holding deposit to confirm and reserve any hire orders. We will not reserve quoted hire items until this deposit has been received.
This deposit will be returned to the hirer minus any breakages or losses.

29. LINEN HIRE. We require at least 20 days notice from your event date to remove any previously quoted linen items.
29a. Linen items removed within 20 days of the event date will be charged at the full hire costing.
29b. We may be unable to add linens to your order within 14 days of your event date

By accepting your hire order, you agree you have read understood and agree to all terms and conditions of hire above.

Sign below.

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